Refund Policy
This policy explains when VeriDock issues refunds for subscriptions, credit packs, and overage charges. It applies to every paid plan and sits alongside our Terms of Service. Working draft.
Free plan
The Free plan costs nothing, requires no card, and refills to 250 credits on the first of every month. There is nothing to refund, and you can keep using it for as long as you like.
Monthly subscriptions
You can cancel a monthly plan at any time from the billing page. Cancellation takes effect at the end of the current billing period, you keep access and any rolled-over credits until then, and no further charges are made. We do not prorate or refund the unused part of a month, with one exception: if you are on your first paid month and have used fewer than 500 credits, you can request a full refund within 14 days of the first charge.
Annual subscriptions
Annual plans can be refunded within 14 days of the initial purchase, less the value of any credits used at the equivalent monthly rate. After 14 days an annual plan is non-refundable, but you can cancel renewal at any time and keep access until the end of the term.
Credit packs
Pay-as-you-go credit packs never expire. A pack is fully refundable within 14 days of purchase if none of its credits have been used. Once any credit from a pack has been consumed, the pack is non-refundable.
Overage charges
Overage is billed at the end of the month at your plan rate and reflects verifications that were actually performed, so it is not refundable on its own. Hard spend caps per account and per API key let you prevent overage entirely. Unknown results are never billed, and re-verifying the same address within 30 days is free, so neither will appear on an overage invoice.
Billing errors and duplicate charges
If you were charged twice, charged after cancelling, charged for unknown results, or charged for a plan you did not select, we refund the full amount, no questions asked. Tell us within 60 days of the charge so we can correct it.
Upgrades and downgrades
Upgrades apply immediately and the difference is prorated on your next invoice, so there is nothing to refund. Downgrades take effect at the end of the billing period and never generate a refund or a credit for the time remaining.
How to request a refund
Email support@veridock.io from the address on your account with the invoice number and a short reason. We reply within two business days. Approved refunds go back to the original payment method and typically appear within 5 to 10 business days, depending on your bank or card issuer.
Chargebacks
Please contact us before opening a dispute with your card issuer. Chargebacks filed without first contacting support may result in the account being suspended until the dispute is resolved.
Changes to this policy
We may update this policy from time to time. Material changes are announced by email to account owners at least 14 days before they take effect, and the version in force at the time of a purchase applies to that purchase.
Last updated October 2026.